Dynamics 365 for Retail & Commerce — Global Retail Specialists
Specialist Microsoft Dynamics 365 Commerce implementation for Indian retailers. Omnichannel POS, e-commerce, store operations, inventory, merchandising, loyalty, and Indian compliance (GST, e-invoicing) — one unified retail platform across every store and online channel.
Go-live
6-10 months
Channels
In-store · Web · Mobile
Scale
Unlimited stores
Retail Capabilities
What we build for Indian retailers
Omnichannel POS & store ops
Cloud POS, modern POS, store inventory
E-commerce & online storefronts
D365 Commerce, Shopify, custom platforms
Loyalty, promotions & pricing
Customer programmes, coupons, dynamic pricing
GST, e-invoicing, e-way bills, multi-state retail compliance, and Indian payment gateway integration — fully configured.
Indian retailers running legacy POS + separate e-commerce + Excel inventory lose 15-25% of margin to stockouts, manual reconciliation, and missed promotions. D365 Commerce unifies all of it.
Retail Capabilities
Complete D365 Commerce for Indian Retail
POS to e-commerce to financial close — one unified retail platform across every channel and every store.
Omnichannel POS
Cloud POS for tablets and modern POS for store workstations. Offline-capable for connectivity-challenged stores. Common checkout experience across stores, mobile, and online. Indian compliance (GST, retail invoice formats) built in.
E-Commerce Storefronts
D365 Commerce native online storefronts, or integration with Shopify, Magento, WooCommerce, and custom platforms. Real-time inventory, pricing, and order sync. Mobile-responsive customer experiences.
Loyalty, Promotions & Pricing
Customer loyalty programmes with points, tiers, and rewards. Multi-tier promotions, coupons, BOGO offers. Dynamic pricing by channel, region, time, and customer segment. Real-time promotion engine.
Store & Warehouse Inventory
Real-time visibility of stock across all stores and warehouses. Inter-store transfers, replenishment workflows, mobile receiving and counting, ship-from-store and click-and-collect fulfilment.
Mobile Store Operations
Mobile apps for store associates — inventory lookup, customer assistance, mobile POS for queue busting, clientelling, and remote selling. Power Apps customisations for store-specific workflows.
Payment Integration & Indian Compliance
Integration with Indian payment gateways (Razorpay, Paytm, PhonePe), card terminals, UPI, and digital wallets. GST at POS, e-invoicing, e-way bills, and retail-specific Indian compliance fully configured.
Why Impacgo
Why Choose Impacgo for Your Retail Implementation?
Microsoft Dynamics retail specialists with deep India compliance and omnichannel experience.
Microsoft Retail Specialisation
We work in the Microsoft Dynamics ecosystem with retail focus. POS configuration, omnichannel orchestration, and store operations are core competencies — not afterthoughts.
Indian Retail Compliance Expertise
GST at POS, e-invoicing, retail invoice formats, multi-state operations, e-way bills for stock transfers, and Indian payment gateway integration — fully understood and configured.
Phased, Pilot-Store Rollout
We don't gamble your business on a big-bang go-live. Pilot store cluster first, learn what works, then roll out to remaining stores in waves. Your retail operations stay live throughout.
E-Commerce Integration Depth
Whether you use Microsoft D365 Commerce native storefronts or integrate with Shopify, Magento, or custom platforms — we've built it. Marketplace integrations (Amazon, Flipkart) included.
Power Platform Bundling
We extend D365 Commerce with Power Apps for store-specific workflows, Power Automate for approval chains and replenishment, and Power BI for sales/inventory dashboards — at no additional engagement.
Post Go-Live Managed Services
Retail operations never stop — neither does our support. 24/7 POS support, new store onboarding, peak season readiness, platform updates, and continuous improvement under SLA.
Our Process
D365 Commerce Implementation Process
Pilot stores first. Wave rollout. Hypercare. No big-bang retail go-live ever.
Retail Discovery Workshop
2-3 week workshop with your store operations, merchandising, e-commerce, and finance teams. We map current retail processes, identify pain points, scope omnichannel needs, and plan India compliance. Deliverable: detailed scope, timeline, and budget proposal.
Store & Channel Blueprinting
Detailed solution design covering POS configuration (cloud POS vs modern POS), e-commerce architecture, omnichannel order orchestration, loyalty programme design, pricing/promotion framework, and Indian compliance setup. Deliverable: functional and technical design.
Configuration, Customisation & Integration
D365 Commerce configured for your operations — legal entities, channels, stores, registers, payment methods, products, categories, prices, promotions. Custom development for unique requirements. Integrations to payment gateways, logistics partners, e-commerce platforms.
Data Migration & Validation
Product master, customer master, pricing, promotions, loyalty members, and opening inventory migrated from legacy systems. Reconciliation reports confirm financial and inventory positions match exactly before pilot store cutover.
Pilot Store Go-Live & Learning
Pilot store cluster (typically 2-5 stores) goes live first. Intensive on-site support, daily issue resolution, store staff training. 4-6 week pilot period to validate POS performance, inventory accuracy, and reporting before broader rollout.
Wave Rollout, Hypercare & AMS
Remaining stores rolled out in waves of 5-10 stores at a time. Each wave includes pre-cutover training and post-cutover hypercare. Transition to ongoing AMS for new store onboarding, peak season support, and continuous retail platform improvement.
FAQ
D365 for Retail — Frequently Asked Questions
What is Dynamics 365 Commerce and how is it different from D365 F&O?
Dynamics 365 Commerce is Microsoft's specialised retail platform built on top of D365 Finance & Operations. It adds retail-specific capabilities: cloud POS, modern POS for in-store, e-commerce storefronts, customer-facing shopping apps, loyalty programmes, store inventory management, omnichannel order fulfilment, and dynamic pricing. D365 Commerce shares the same backend as D365 F&O — so inventory, financials, procurement, and sales orders are unified across stores, online, and warehouses. Indian retailers running multi-store operations almost always need D365 Commerce, not just D365 F&O.
How long does a D365 Commerce implementation take for an Indian retailer?
A single-region retailer with 5-20 stores typically implements D365 Commerce in 6-9 months. Multi-region retailers with 50+ stores and complex omnichannel scenarios (in-store, online, mobile, marketplace) typically need 9-15 months. Fashion and food retailers with seasonal pricing, promotions, and rapid product lifecycle management often need 12-18 months. Impacgo follows a phased approach — go-live with a pilot store cluster first, then roll out to remaining stores in waves.
Does D365 Commerce support Indian GST and e-invoicing for retailers?
Yes. D365 Commerce has the India localisation pack covering: GST calculation at POS (correct CGST/SGST/IGST split), e-invoicing with IRP integration for B2B sales above threshold, e-way bill generation for inter-state stock transfers, retail-specific GST treatment (composition scheme, retail invoice formats), TCS handling, and GSTR-1/3B reporting. Receipts, invoices, and bills auto-format with Indian compliance requirements. We've configured this for several Indian retail clients — both single-state and multi-state operations.
Can D365 Commerce integrate with our existing e-commerce platform like Shopify or Magento?
Yes. While Microsoft offers its own D365 Commerce e-commerce storefront, you can also integrate D365 F&O/Commerce with Shopify, Magento, WooCommerce, custom React platforms, or marketplaces (Amazon, Flipkart) via REST APIs and middleware. The integration covers product catalog sync, real-time inventory, order import, customer sync, and price/promotion updates. Impacgo builds these integrations using Azure Logic Apps, Azure Functions, or custom middleware depending on volume and complexity.
What does a D365 Commerce implementation cost in India?
Costs vary based on number of stores, modules deployed (POS only vs full omnichannel), customisation, integration scope (e-commerce, payment gateways, logistics partners), and chosen partner. Microsoft licensing for D365 Commerce includes per-device POS licensing plus user licensing for back-office and is separate from implementation. Impacgo offers a free Retail Discovery Workshop with detailed scoping, deployment approach recommendation, realistic timeline, and budget specific to your retail operations.
Bring all your stores, channels, and customer data onto one platform
Whether you're moving off legacy retail software, unifying POS with e-commerce for the first time, or rolling out a new chain of stores — Impacgo's Microsoft retail specialists can scope, plan, and execute. India compliance, omnichannel orchestration, and Power Platform bundling included.